In Direct Store Delivery (DSD) your drivers are the face of your brand. Any misstep dings that carefully built a brand. And to deliver excellent customer service your brand ambassadors need to have the right mobile support.
Great Customer Service Begins with Great Information
Meeting customer needs in the challenging world of Direct to Store requires the agility that only comes with a complete set of mobile tools. Tools that travel wherever your delivery brand ambassador does and do whatever they need them to do. So your drivers can:
- Fit deliveries into specific time-critical windows
- Establish rapport with customers through accurate, timely information
- Make adjustments and updates at the moment to provide superior customer service
- Communicate with customers and HQ in real time and make customer pleasing adjustments on the fly
- Meet the productivity and reporting needs of the organization to improve the overall process for the customer
That’s why Avalon creates front-to-back solutions that combine the right hardware and software to help your people drive success and deliver great customer service while they’re on the go. Tools that give you a real edge. Tools that help you create a competitive advantage.
Zebra gives your people access to technical specifications, inventory information and direct customer communication on the go, to improve customer satisfaction.
Reliable, remote access to real-time data. Personal devices don’t have the durability or functionality for a day in day out business use. Rugged Smartphones offer smarter, faster tools so your brand ambassadors are always on the road to meeting customer needs.
TC51/TC56 TOUCH COMPUTER SERIES
They may look like popular smartphones but they’re powerful handheld computers that make your workers faster, smarter and help them to satisfy more customers more completely.
Rugged wireless mobile printers tailored to what you do and how you work. Rugged machines that feature a range of the latest connectivity options and robust functionality that helps your Direct Store Delivery workers print receipts, invoice, and labels where and when your customers need them.
Software That Works as Hard as Your People
Added value to customers often arrives at the same time as your driver. If your driver has better access to account and product information, insights that reflect a better understanding of their business you’re in a better position to win. That’s why Avalon offers the most complete mobile productivity solution on the market.
MobiWork® is built from the ground up to be a comprehensive and seamless resource that fits the needs of Direct Store Delivery operations perfectly. It includes GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch, contact management and more. It offers cloud-based deployment options and native mobile compatibility with Android devices.
Your delivery ambassadors complete all activity reports on their handheld devices: delivery tickets, orders, payments and signatures received and archived. Operational efficiency drives real productivity. Real-time customer response builds loyalty.
Manage Customer Activity
Mobile workers can manage customer activity from anywhere, in real-time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images.
Critical Business Information for the Entire Team
- Complete visibility into worker location and activities
- Manage work orders in real time
- Instant alerts for schedule, route or delivery changes
- Perform on-site transactions
- Customers can check status or create new work orders on a branded portal
- TRUSTe Privacy Certification Seal®
Your edge in Direct Store Delivery
Avalon’s experts are ready to help you optimize your Direct Store Delivery operation. We analyze your business and data management needs and tailor a system to fit the specific needs of your company.
Ask us how to keep you moving forward with expert implementation.