It’s not enough to achieve lower costs in field service, to be successful today you need to have a smart field service, connected team. Workers must be able to adjust in real time to meet the changing wants and needs of customers. With so many variables to log, monitor, and control, keeping assets and resources productive and focused on satisfying customer needs is key. The most agile supplier will be the most successful.
Avalon has been helping companies become more agile with smart connectivity. Keeping field resources connected with real-time information to deliver superior customer service. You gain a competitive advantage while keeping productivity high. Avalon combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and effective:
- Field Automation
- Data Capture
- Barcode Scanners
- Mobile Computers & Tablets
- Mobile Communication
Zebra gives your field operations better connectivity, more accurate up to date data and more flexibility. They get access to technical specifications, inventory information and direct customer communication on the go. Zebra helps you optimize operations and empower workers to deliver top customer service.
Handheld Computers for Smart Field Service
TC51/TC56 Touch Computer Series
They may look like popular smartphones but they’re powerful handheld computers. Your team is always connected and up to date, ready for what the field throws at them. Your people can be faster, smarter and satisfy more customers.
Wireless mobile printers go where your field service forces go. Simplify transactions. Print receipts and invoices on the spot. Features a range of the latest connectivity options and robust functionality so you keep up with the most demanding situations.
Rugged, reliable and powerful. Real-time data and voice, point and shoot capture of any electronic or printed barcode – rugged smartphones make your team smarter, faster and more agile. Personal devices can’t match the durability or functionality for a day in day out business use that rugged smartphones deliver.
Manage Customer Activity for Smart Field Service
Mobile workers can manage customer activity from anywhere, in real-time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images. Your team gets all the functionality they need to provide great customer service. Fast.
- Gain complete visibility into worker location and activities
- Manage work orders in real time
- Instant alerts for schedule, route or delivery changes
- Perform on-site transactions
- Customers can check status or create new work orders on a branded portal
- TRUSTe Privacy Certification Seal®
High-Efficiency Field Service Implementation for You
Avalon’s experience and expertise can help your field service team become more agile and more effective. We’ll analyze your business and data management needs and customize a solution that fits your company. Ask us how Avalon can help you get and keep your competitive advantage.